Christmas and New Year Delivery - Terms and Conditions

Please note orders placed after the Thursday 17th December mid-night Christmas deadline will be delivered up to 7 working days after the 4th January 2021.

LAST ORDERS FOR CHRISTMAS

21.12.2020 3 p.m. APC Couriers update - Tier 4 Restrictions
APC couriers notified us this afternoon that all orders needed to be dispatched today for Christmas delivery due to the new Tier 4 restrictions. Having worked incredibly hard for the last 72 hours we are pleased to say that all customers that ordered by 17th December mid-night deadline will have had there wines dispatched today. Please note that there could be delays with deliveries, which we cannot control and therefore we thank you for your patience. We encourage all customers to check the tracking at least 24 hours after the wines have been dispatched and also to email or phone the local depot if there is a delay or a delivery fails. These contact details can be found on the APC Courier tracking page-

Track your wine delivery please enter your consignment number and postcode.
https://apc-overnight.com/receiving-a-parcel/tracking

Find out the coronavirus restrictions in your local area
https://www.gov.uk/find-coronavirus-local-restrictions

18th December 8 a.m. Christmas Delivery update -
We are sorry we can no longer take orders for delivery before Christmas.

Last orders for Christmas and New Year's Eve delivery was Thursday 17th December mid-night.

While not guaranteed, orders will still be accepted after this date and every effort will be made to deliver prior to Christmas.

Please note orders placed after the Thursday 17th December deadline will be delivered up to 7 working days after the 4th January 2021.

Please note all wines ordered by the deadline will be dispatched in time for Christmas delivery, in the unlikely event the wine is broken in transit, a replacement will be sent in the new year.

DELIVERY INSTRUCTIONS
It is important to complete the Delivery Instructions box (e.g. If out please leave with neighbour at Number 18) and to provide a contact number

OPENING HOURS
Website open 24 hours, 7 days a week.

OFFICE HOURS

Friday 18th December - 9am - 6pm

WEEKEND - closed

Monday 21st December - 9am - 6pm*

Tuesday 22nd December - 9am - 1pm

Wednesday 23rd December - closed

Thursday 24th December (Christmas Eve) - closed

Friday 25th December (Christmas Day) - closed

WEEKEND - closed

Monday 28th December (Bank Holiday) – closed

Tuesday 29th December - closed

Wednesday 30th December - closed

Thursday 31st December (New Year’s Eve) – closed

Friday 1st January (New Year’s Day) – closed

WEEKEND - closed

Monday 4th January - back to normal hours 9am - 6pm Monday - Friday

*Final dispatches made with APC couriers for Christmas delivery (please allow 2 working days for delivery to be made due to Tier 4 restrictions and high volume of goods moving through the network).

Please note due to adverse weather conditions Fine Wine Direct may not be able to guarantee delivery within the specified time-frame.

Please note Scottish Highlands and Northern Ireland deliveries will differ from standard UK delivery generally allow up to 8 working days.

We cannot be held liable if wines do not arrive in time for Christmas, we will do our very best to ensure all customers get their wines on time. If there is a problem with delivery please let us know as soon as possible, we will also be monitoring it as well.